Db99 Privacy Policy — How is your personal information kept safe?
Last updated: January 2025. By using the db99 platform, the following policies will apply to your information.
What information do we collect?
When you register an account at db99, your name, mobile number, email address, and date of birth are collected. For identity verification (KYC) purposes, information from your national ID card or passport may also be requested. During financial transactions, payment method details (such as your bKash or Nagad number) are securely recorded. While you use the platform, your device type, browser, IP address, and gaming activity logs are automatically collected. This information is used to improve your experience and ensure the security of the platform.
How is the collected information used?
Your information is primarily used for account management, transaction processing, and providing customer support. Data is analyzed to maintain platform security and detect fraudulent activity. Collected information is also used to create a personalized gaming experience tailored to your preferences. Certain data must be retained to comply with applicable laws and regulatory requirements in Bangladesh. If you do not wish to receive marketing communications, you can opt out at any time by notifying our support team.
Is information shared with third parties?
Db99 never sells your personal information or transfers it to third parties for advertising purposes. Limited information is shared with trusted mobile banking partners for payment processing, but only the details strictly necessary to complete a transaction are shared. Information may be disclosed in response to valid requests from legal authorities in Bangladesh. Any such sharing of information is governed by strict confidentiality agreements. Our partners are also obligated to maintain the same standard of data protection as db99.
What rights do you have over your information?
Every user registered at db99 has the right to full control over their own information. You may request a copy of the data we hold about you at any time, and we will provide it as promptly as possible. You also have the right to request correction of any inaccurate or incomplete information. In certain circumstances you may request deletion of your data, though some information may need to be retained for a specified period due to legal obligations. Please send any data-related requests to our support team, and we are committed to responding within 30 business days.
Right to Access
You may request a list of all information we hold about you at any time.
Right to Rectification
Contact the support team to correct any inaccurate information — action will be taken promptly.
Deletion Request
Where applicable, you may request deletion of your information within legal limits.
What should you know about cookies and tracking technologies?
The db99 platform uses cookies and similar technologies to keep your login session active and to improve the user experience. Functional cookies are essential for the core operation of the platform and cannot be disabled. Analytical cookies are used to monitor site performance and understand users' navigation patterns. You can control certain types of cookies by changing your browser settings, though doing so may limit some features of the platform. We do not use third-party advertising cookies, and your browsing data is not shared with external advertisers.
What measures do we take to protect your data?
Db99 uses industry-standard encryption technology to protect your data, ensuring maximum security during both data transfer and storage. Our server infrastructure undergoes regular security audits, and multiple layers of protection are in place to prevent unauthorized access. Employee access to data is governed by a strict need-to-know policy, meaning only those who require access can view specific information. In the event of a security breach, we will notify affected users within the timeframe required by law. Use a strong password to keep your account secure and never share your login credentials with anyone.
Want to learn more about data protection?
If you have any questions about the Privacy Policy, please visit our FAQ section. We are always ready to ensure a safe and enjoyable gaming experience at db99. Open an account today and join a trusted platform.